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Cancellations
Cancellations must be made in writing via email or text.
Refunds
More than 14 days before the event: 100% of the payment will be refunded.
Less than 14 days before the event: payment is non-refundable.
Event Modifications:
Any changes to the scope of the event or menu after confirmation may result in additional charges. These changes must be confirmed at least 3 days before the event date to allow for proper preparation.
Responsibility for Equipment:
When renting equipment such as trays, wooden boards, or display stands, the customer is responsible for returning the items in good condition. A replacement fee will be charged for any damaged or unreturned items.
Liability:
Platterly Inc. is not liable for any food-related allergies or reactions. Clients must notify us of any allergies or dietary restrictions at the time of ordering.
Delivery, Setup, and Service Fees:
Any delivery charges, setup fees, or rental equipment will be outlined in the final invoice. Additionally, a ‘setup fee’ of $80/hr will be added to cover any staff involved in setup, breakdown, or labor during the event.
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